These Terms and Conditions (“Terms”) govern your use of the Flower Delivery Brompton website and the purchasing of our floral products and related services online throughout Brompton and the surrounding areas. By accessing our website, placing an order, or using our services, you agree to these Terms, which form a binding agreement between you (“the customer”, “you”, or “your”) and Flower Delivery Brompton (“we”, “us”, or “our”). We encourage all customers in Brompton and the nearby districts to read these Terms carefully before making a purchase.
Our online ordering process has been designed to be simple and efficient for local Brompton flower delivery. Upon visiting our website, you can browse our range of floral arrangements, select products, and add them to your shopping basket. Once you are satisfied with your selection, you may proceed to checkout, where you will be asked to provide details including the recipient’s name, delivery address (in Brompton or the surrounding areas), delivery date, and your personal message if required.
After submitting your order, you will receive an automatic confirmation acknowledging receipt of your order. Please note, this confirmation does not constitute acceptance of your order. We reserve the right to decline or amend your order where necessary, for example, if a product is unavailable or outside our delivery zones. If for any reason we are unable to fulfil your order, we will inform you promptly and provide a full refund where payment has already been made.
It is your responsibility to ensure that all details provided at the time of ordering, especially recipient information and delivery address, are accurate and complete. Orders that cannot be delivered due to incorrect or incomplete information may be subject to additional delivery charges or may not be eligible for a refund.
We offer flower delivery throughout Brompton and the surrounding areas as specified on our website. Standard and timed delivery options may be available depending on your location. Delivery dates and times depend on factors such as product availability, weather, and customer demand. While we make every effort to deliver on the requested date and within the specified time slot, delivery times cannot be guaranteed. In circumstances beyond our control, such as adverse weather or traffic disruptions, deliveries may be delayed. In such instances, we will make every reasonable attempt to advise you of the delay and arrange an alternative delivery time if necessary.
If the recipient is not available at the time of delivery, our courier may leave the flowers with a neighbour, in a safe location, or return them to our store, in accordance with your instructions or our discretion. Where redelivery is required, additional charges may apply.
All prices for our floral products and delivery services are clearly displayed on our website and are inclusive of VAT unless otherwise stated. Pricing may vary for special dates (e.g., Valentine’s Day, Mother’s Day) or high demand periods.
We accept payment through the online methods specified on our website, including major credit cards and, where offered, other electronic payment platforms. Payment must be made in full at the time of ordering. We do not accept payments upon delivery unless otherwise agreed in advance. All payments are securely processed and your financial details are protected in accordance with current data protection legislation.
In the rare event of a pricing error, we reserve the right to correct prices or cancel orders and issue a full refund if payment has been taken.
If you wish to make any changes to your order (such as amending card messages, changing the delivery address, or updating recipient details), please contact us as soon as possible. While we will make every effort to accommodate changes, amendments cannot be guaranteed for orders that are already processed, dispatched, or delivered.
We understand that occasionally plans change and orders may need to be cancelled. Orders for standard flower delivery may be cancelled or changed free of charge provided that fulfilment has not commenced. Typically, orders can be cancelled up until 24 hours before the scheduled delivery date. Due to the perishable nature of our products and the need to source fresh flowers from suppliers, cancellations made after this period or after the order has been prepared or dispatched may not be eligible for a refund, or may incur a partial charge based on the costs incurred.
To cancel an order, please follow the procedure specified on your order confirmation or contact us using the details provided. Your statutory rights are not affected by this policy.
If you are not satisfied with the quality of your flowers or believe there has been an error with your order (such as the wrong item delivered), please notify us within 24 hours of delivery. We may request photographic evidence in order to process your complaint. Where a complaint is valid, we will at our discretion offer a replacement, refund, or other suitable remedy. Due to the perishable nature of fresh flowers, we may not be able to accept returns, but we will act reasonably to resolve complaints to your satisfaction.
Please note that some blooms may arrive in bud to ensure maximum freshness and lifespan, and that slight variations in flower colour and shape may occur due to seasonal availability. This is not considered a fault or misrepresentation of the product.
All flower arrangements are subject to availability. In the rare event that an item or specific flowers are unavailable at the time of fulfilment, we reserve the right to substitute with flowers of equal or greater value and quality, maintaining the overall style and theme of your chosen arrangement. Any significant substitutions will be made in consideration of the occasion and, where possible, you will be notified prior to dispatch.
If you request a personal message with your order, we will ensure that it is inscribed or included as instructed. We reserve the right to refuse or amend messages that may be offensive, unlawful, or inappropriate at our discretion.
While we take every care in processing your order for flower delivery in Brompton and the surrounding areas, we accept liability only for loss or damage arising from our negligence, breach of contract, or statutory duty, and only up to the value of the order. We are not liable for:
You are responsible for ensuring that the recipient’s premises are suitable for receiving flowers (e.g., pets that may be sensitive to certain plants, etc) and for the aftercare of all arrangements.
All content, photographs, designs, trademarks, and branding displayed on our website are the intellectual property of Flower Delivery Brompton or our licensors. Use of our website or products does not grant you any rights to our intellectual property. You must not copy, reproduce, or use our content for commercial purposes without our express consent.
We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws. Please refer to our Privacy Policy for details about how we collect, use, store, and protect your personal information when you use our online flower delivery services in Brompton.
These Terms and any dispute or claim arising out of or in connection with them, including purchases, use of our website and services, will be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon their posting on our website. Customers are responsible for reviewing the Terms on each occasion they place an order. Your continued use of our services constitutes acceptance of the revised Terms.
These Terms are applicable to all customers ordering flower delivery in Brompton and the surrounding areas. If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms shall remain valid and enforceable.
If you have any questions regarding these Terms and Conditions or require further information, please visit our website or use the contact form provided. We are committed to providing the highest standard in customer service and flower delivery throughout Brompton and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brompton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brompton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
