At Flower Delivery Brompton, your satisfaction is our highest priority. As a trusted local Brompton florist, we have built our reputation on delivering stunning fresh flowers to households and businesses throughout Brompton and surrounding areas. Every bouquet is carefully arranged and delivered with our Fresh Flowers Guarantee – because we believe your special moments deserve only the best.
We guarantee that all flowers dispatched from our shop reach you in prime, fresh condition. Our arrangements should remain fresh and beautiful for at least five days from the date of delivery, provided they are cared for according to our care instructions. If you believe your flowers have not met this standard of freshness within the first 48 hours of receipt, please let us know as soon as possible.
Your order should arrive in pristine condition. If your flowers or arrangement are visibly damaged on arrival, please notify us immediately upon receipt. To help us resolve the issue swiftly, we kindly request that you contact us within 24 hours of delivery. Whenever possible, please retain the arrangement and take photographs of the damage—this helps us to validate your claim and improve our service.
At Flower Delivery Brompton, we are committed to making things right if something goes wrong. Should your flowers be damaged or fail to meet our freshness guarantee, we offer two options:
Refunds can take up to seven working days to process, depending on your payment method. Please note that we may need certain information—such as photographs of the product—to validate your claim and to speed up the refund or replacement process.
Because we work with highly perishable goods, we do not typically accept returns of flowers once they have been delivered. Our team reviews each quality concern on a case-by-case basis. For non-perishable items (such as vases or giftware) that are unused and in original packaging, please contact us about possible returns within 14 days of delivery.
If you are not satisfied with your flowers or service, we want to hear from you so we can improve. Please contact us as soon as possible with details of your complaint. Our customer care team will acknowledge your complaint within two working days and aim to resolve it within seven days. You'll be kept updated throughout the process, and any agreed refunds, replacements, or redeliveries will be processed promptly.
As a local business, we are dedicated to serving Brompton’s households and businesses with reliable, friendly service and the freshest flowers available. We appreciate your trust, and are here to ensure your experience is happy, smooth, and memorable—every time you order from Flower Delivery Brompton.
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